Training Level: Developing
Description:
Understanding Conflict in P2/Engagement Course Overview
Course Description:
The aim of Understanding Conflict in P2 / Engagement is to help you understand, and more efficiently manage, conflicting dynamics. This course explores conflict dimensions, tools for anticipation and mitigation, understanding conflict sources and impacts, the role of power and much more.
Course Objectives:
- Explore a range of approaches for responding to difficult situations and challenging behaviours
- Practice ways to respond to difficult situations
- Explore the five dimensions of engagement conflict and ways and tools to anticipate and/or
mitigate factors that might give rise to conflict - Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
- Understand the role of power and influence in engagement practice
- Understand and identify the cycle of escalation and the behaviours, attitudes and actions that are evident as conflict increases
- Contribute to and/or apply strategies to de-escalate challenging situations
- Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
- Learn approaches to work in challenging situations applying behaviours that build trust and credibility.
- Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner and how that is upheld in the process.
Organization: Engage Delaney
Phone: 613-837-5890 | Email: brenda@engagedelaney.com
Registration/More Info Link: https://www.rmdelaney.com/services/training/understanding-conflict-in-p2-engagement/
Online or In-Person Training: Online
Instructions/Location Info:
IAP2 Fundamentals of P2 and Engagement is the prerequisite course.
Sessions/Dates
Start Date & Time: February 19, 2025 at 9:30 AM
End Date & Time: February 20, 2025 at 12:30 PM
Free or Paid? Paid
Price: $395.00 + applicable taxes
Notes:
Engage Delaney training is online, trainer-led sessions (using Zoom and G-Suites) where you learn from your trainer, the course materials and activities, and your co-participants. Sessions are highly interactive, so get ready to be engaged! Our trainers are assisted by a technology producer, who supports you by moderating the chats and breakout rooms and by troubleshooting.
Registration/More Info Link: https://www.rmdelaney.com/services/training/understanding-conflict-in-p2-engagement/